Privacy Policy

Privacy Policy

At Zylena, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information when you use our website or services:

  • Personal Information: Name, email address, phone number, and shipping address provided during checkout or account creation.
  • Payment Information: Details required to process your payments securely (handled by trusted third-party payment gateways).
  • Browsing Data: Information such as IP address, browser type, and pages visited for analytics purposes.

2. How We Use Your Information

Your information is used to:

  • Process orders and provide customer support.
  • Send updates regarding your orders, promotions, or policy changes.
  • Improve our website functionality and user experience.

We never sell or share your information with third parties for marketing purposes.

3. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and shopping cart.
  • Analyze website traffic and performance.

You can manage or disable cookies through your browser settings, but this may affect certain functionalities.

4. Data Security

We implement industry-standard measures to protect your personal data from unauthorized access, loss, or misuse.

  • Secure payment processing is ensured via encryption protocols.
  • Your data is stored securely and accessed only by authorized personnel.

5. Third-Party Services

We may use trusted third-party services (e.g., payment processors, shipping partners) to fulfill your orders. These providers are bound by their privacy policies and are required to handle your data securely.

6. Your Rights

You have the right to:

  • Access or update your personal information.
  • Request the deletion of your data (subject to legal or transactional requirements).
  • Opt out of receiving promotional emails by clicking the unsubscribe link.

7. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal compliance. Updates will be posted on this page, and we encourage you to review it periodically.

8. Contact Us

For questions or concerns about your privacy, please contact us:

  • Address: Shop#12 Whole Sale Plaza, Deira Dubai, UAE
  • Phone: +971 56 359 5185
  • Email: zylena@gmail.com